Privacy Policy

1) Who We Are

Controller: JC Absolute
Registered/Trading Address: Enter address
Email: info@jcabsolute.co.za
Phone: +27 (0)83 285 5351

If you appoint a Data Protection Officer (DPO) or Information Officer under POPIA, add their details here.

2) What This Policy Covers

This policy applies to personal information processed via our website, contact forms, customer support channels, marketing communications, and any other online services we operate. It does not cover third-party websites or services that we do not control.

3) Personal Information We Collect

Information you provide

• Contact details such as name, email address, phone number, and physical address.
• Account details such as username, password (hashed), and preferences.
• Order and billing details such as delivery address and partial payment information (processed by our payment partners).
• Support communications and any content you submit via forms or email.

Information collected automatically

• Usage and device data, including IP address, browser type, pages visited, and timestamps.
• Cookies and similar technologies for functionality, analytics, and (if enabled) marketing.

Information from third parties

• Analytics providers and advertising networks.
• Payment processors and fraud-prevention services.
• Publicly available sources and social media (when you interact with our profiles).

4) How We Use Your Information

• Provide, operate, and maintain our services and website.
• Process and deliver orders, payments, and refunds.
• Respond to enquiries and provide customer support.
• Personalize content and improve user experience.
• Monitor, analyse, and improve performance and security.
• Send service-related notices (e.g., order updates, policy changes).
• With your consent, send marketing communications you can opt out of at any time.
• Comply with legal obligations and enforce our terms and policies.

5) Legal Bases for Processing (including POPIA)

Depending on your location and our activities, we may process your information based on one or more of the following legal bases:

• Consent (e.g., for optional marketing cookies or newsletters).
• Contract (to perform a contract with you, like fulfilling an order).
• Legal obligation (to meet record-keeping or tax requirements).
• Legitimate interests (to operate and improve our services, subject to your rights).
• POPIA grounds such as: your consent; processing necessary to carry out actions for the conclusion or performance of a contract; compliance with an obligation imposed by law; legitimate interests, balanced with your rights as a data subject.

6) Cookies & Similar Technologies

We use essential cookies to make our site work and, with your consent where required, analytics and marketing cookies to understand performance and show relevant content. You can manage cookies via your browser settings and, if implemented, our on-site cookie banner or preferences centre.

7) Analytics, Advertising & Social Features

We may use analytics tools (e.g., Google Analytics) to understand how visitors use the site and improve our services. We may also use advertising partners to deliver and measure ads. These partners may use cookies and similar technologies to collect information about your use of the site and other websites.

Update this section with the exact tools you use and link to their policies where appropriate.

8) Payments

We work with third‑party payment processors. We do not store full payment card details on our servers. Your payment information is handled by our payment partners in accordance with their privacy and security policies.

9) Sharing Your Information

We may share information with:

• Service providers who perform services on our behalf (hosting, analytics, payments, delivery, support).
• Professional advisers, insurers, and auditors as necessary.
• Authorities or other parties where required by law or to protect rights and safety.
• Successors in the event of a merger, acquisition, or reorganisation.

We do not sell your personal information.

10) International Transfers

If we transfer personal information outside your country, we will take appropriate safeguards as required by applicable law (for example, contractual protections) to protect your information.

11) Data Security

We employ reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet or method of electronic storage is completely secure.

12) Data Retention

We keep personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and our obligations.

13) Your Rights

Subject to applicable law (including POPIA), you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent at any time where processing is based on consent.
• Port your data where applicable.
• Lodge a complaint with your local data protection authority. In South Africa, you may contact the Information Regulator.

To exercise your rights, contact us at privacy@jcabsolute.co.za.

14) Children’s Privacy

Our services are not directed to persons under the age of 18 (or the relevant age of digital consent in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

15) Changes to This Policy

We may update this policy from time to time. When we make material changes, we will take appropriate steps to notify you (such as posting the updated policy on this page and updating the effective date above).

16) Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:
JC Absolute
Email: info@jcabsolute.co.za
Address: Enter business address